We are delighted you chose to shop with us and we understand that sometime you need a refund or require to return your product. Read on for further information on how we can help you.

Change or cancel an order
If you wish to change or cancel an order contact our Customer Service team on 07789515570 any time between 7am and midnight, 7 days a week. Please have the order number and date the order was placed to hand.
If your products have already been delivered, then you will need to follow our returns procedure.

Track your order
To check your order status, just call 07789515570 If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Customer Service team or telephone on 07789515570 between 7am and midnight, 7 days a week.


Returns procedure
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 7-10 days) and in original, undamaged packaging.*
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns can be made through either of these options:
1. Returns via Royal Mail

Please email us at lizfortune@iconichome.co.uk with details of your order number, stock number, the reason for the return and whether you want a refund or a replacement.
 We will email you back with instructions for returning by Royal Mail
 Alternatively you can call us on 07789515570
 For larger items we can arrange for a courier to come and collect the product you wish to return.
2. Returns via our Iconic Home shop, 4 Portland Street, Troon. KA10 6EA
 Simply take the despatch note and the product you wish to return or exchange to the shop and tell the sales assistant you bought it online.
 Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. We will refund the standard delivery charge on orders under £30 if they are returned to us within 7 days of receipt. If an order under £30 is returned to us after 7 days from receipt then we will refund the delivery charge only if the goods are damaged, faulty or incorrect.



Refund policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.* Please see below for exceptions to this policy.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
 The original account no longer exists
 The original account details have expired
 The order has been placed exclusively with gift vouchers
 The recipient requires a credit note

Products we are unable to refund or exchange
We are unable to offer a refund or exchange on personalised, made-to measure/order

Delivery charges
We will refund your original delivery charge when a product is faulty or damaged. We do not charge for returns except for unwanted purchases of furniture*
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. We will refund the standard delivery charge on orders under £30 if they are returned to us within 7 days of receipt. If an order under £30 is returned to us after 7 days from receipt then we will refund the delivery charge only if the goods are damaged, faulty or incorrect.
Unwanted purchases of furniture
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture to ensure successful delivery, and to confirm that the product is the right size for your needs. Where large products are returned as unwanted, we reserve the right to make a charge of £50 to cover the collection cost. *
Cancellation of made-to-order products
Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 20% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.